Terms & Conditions

Payment Methods

Empire Cinema and Eatery accepts Visa and MasterCard. We NO longer accept cash for payment

 

Booking Fees

Tickets purchased on this website are subject to a Booking Fee per ticket charge which is a non-refundable charge. Empire Cinema and Eatery reserves the right to alter any and all fees from time to time and without notice.

 

Allocated Seating

Where allocated seating applies to a session you have the choice of choosing your own seat on the website. Otherwise seat allocation for tickets purchased via this website is a on a “best available” basis and is not available and the session is a general admit.

 

Amount of Tickets per Customer or "Ticket Limits"

When purchasing tickets on this website you are not limited to a specified number of tickets for each movie session/event.

 

Censor Warning 

Please check the censor warning before buying the tickets. Please also check for any additional ratings/entry restrictions that may be applicable for events/movies from time to time.

 

Identification

Where tickets requiring identification are purchased, suitable identification must be presented upon collection of the tickets. Failure to present suitable identification will result in the applicable tickets being forfeited and tickets to alternative suitable shows offered in their place. 

 

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the Booking. Only you may be aware of any problem that has occurred during the purchase process. Empire Cinema and Eatery will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation. 

 

Ticket Collection

Your Booking confirmation will be sent via an email to the email address that you entered on the Booking Confirmation page. This confirmation needs to be printed and shown at the Cinema Ticket Counter or Booking reference entered at a Cinema Kiosk (where this is available) in order to obtain a physical ticket for entry to the movie session/event. Alternatively, you may provide the credit card used to purchase the tickets for picking up the tickets at the Cinema/Venue. 

 

Refunds and Exchanges

Tickets purchased via this website are sold for a specific session only and are sold on a strict no-refund no-exchange and no-transfer basis unless required by law. 

 

GST and local taxes

Prices on this website include GST where applicable.

 

Pricing and Other Errors

If the amount you pay for a ticket is incorrect (regardless of whether because of an error in a price posted on this website or otherwise communicated to you), or you are able to order a ticket before its scheduled on-sale or pre-sale date or you are able to order a ticket that was not supposed to have been released for sale, then Empire Cinema and Eatery will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of human error or a transactional malfunction of this website.

 

Cancelled/Postponed Events

Occasionally, events are cancelled or postponed by Empire Cinema and Eatery. Should this occur, Empire Cinema and Eatery will attempt to contact you and refund the amount as per the policy of Empire Cinema and Eatery. Empire Cinema and Eatery may, at its discretion, refuse to sell tickets to you or withdraw any tickets from sale via this website.

 

Need Help?

Contact Empire Cinema and Eatery personnel, during business hours, on 04 939 7557 to request assistance with your Booking or Payment. 

 

Modification of terms

Empire Cinema and Eatery reserves the right to change these terms and conditions or modify the website from time to time. The user shall be responsible for regularly reviewing these terms and conditions.

 

Privacy Policy

When purchasing tickets through this website you must provide personal details, including credit card billing information. Your credit card details are used for real-time billing of ticket purchases and are not retained on our server. To facilitate your ticket purchase your billing information is shared with our banking gateway partner.

We will record your email address if you transmit it to us electronically. Your email address will only be used for the purpose for which you provide it and will not be added to a mailing list unless you request that this be done. We will not disclose your email address without your consent. 

 

Governing Law

These terms and conditions shall be construed in accordance with, and shall be governed by, the laws of New Zealand.